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Jun 12, 2008 10:00 pm US/Central
Irving Woman Goes Through Car Repair 'Nightmare'
IRVING (CBS 11 News) ―
A simple car repair turned into a nightmare for an Irving woman. The woman says a local car dealer tried to 'pull a fast one' on her.
In 2006, Maricruz Baez bought a new Honda and smashed her car into a pole, damaging her bumper. She took the vehicle to the David McDavid Collision Center in Irving for repairs. According to the invoice, they fixed her car and billed her insurance company nearly $1,400. Baez said the repair shop kept the car for about three weeks.
Fast forward two years. In 2008 Baez's car is vandalized and taken to a different repair shop to be fixed. When workers there pulled off the bumper that was supposed to have been repaired two years ago, they called Baez.
According to Baez, David McDavid charged her and the insurance company for parts they had not replaced and labor they had not performed.
She claimed:
·
She didn't get a new bumper · The brake light was not repaired · They used too much glue damaging other parts of the car · And the internal damage was not repaired correctly.
After learning the information from the second repair shop Baez says she confronted the David McDavid Collision Center and at first, they couldn't find her file from 2006.
"They say it's going to take a long time to find your file 'cause its almost two years." But after they found it, Baez claims one of the employees was "very rude to me – and said he is not going to pay for anything and [then] just walks off."
Now Baez's car needed to be repaired from the recent vandalism and the previous car accident, but there's a problem. Baez needed a rental car while her car was in the shop. Her insurance company would only pay for five days since that's all it should take to repair the vandalism. But to fix the previous repair would take 30 days, which left Baez to foot a $1,400 car rental bill.
According to Baez, the people at David McDavid told her they would "pay for 5 days of rental, that's all. If I want it, its okay, if not, bye bye."
So Baez called the CBS 11 Investigators and we called everyone - Honda, Nationwide Insurance and David McDavid. Just 48 hours after making contact David McDavid sent us an e-mail, stating it "purportedly insufficiently repaired" Baez's car. The dealer then issued a check for $1400 to fix the original repair, plus cut another check for $1400 for Baez's rental car. They also apologized.
David McDavid stated Mrs. Baez's experience is not typical of what customers expect and receive on a daily basis.
Read the correspondence (.doc) sent to CBS 11 News from David McDavid regarding the Maricruz Baez repair issue.
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