Sep 27, 2007 9:04 pm US/Central
Couples Claim Photographer Botched Wedding Photos
by Bennett Cunningham
NORTH TEXAS (CBS 11 News) ―
There are thousands of words some newlyweds want to say to a local wedding photographer and none of them are "I do."
Delbert and Pam Criner own Picture Perfect Moment.
A year ago, the Hartleys hired them to take pictures for their wedding. Now all they have are images on a computer disc. The Criners still haven't delivered the albums.
"We paid for our memories that we haven't received," said Mrs. Hartley. The couple said they are "disappointed and angry."
Kevin and Natalie Dorsey say they have been waiting a year for their albums.
They say their wedding night was anything but picture perfect. They said they expected one of the Criners to be the photographer, but that didn't happen.
"That night, neither of them showed up. They sent someone I never met before," said Natalie. They say the unknown man spent most of the night eating and drinking, and he missed meaningful shots.
The photographer missed a picture of Natalie and her grandmother. The couple said that picture was important to her since her grandfather couldn't come to the wedding.
The same unknown man showed up at Jessica and Phillip Milbrandt's July 2006 wedding. According to Phillip, the man "sat down and grabbed a plate of food. He asked when our first dance was, and I said, 'We already did it,' and he walked off."
Weeks after ordering the pictures, the Milbrandts got the biggest surprise of all. The Criners told them all of their wedding pictures were lost.
Katie and Ty Hogan hired the Criners too. They received their albums, but only after Ty found the Criners' home address and personally paid them a visit.
According to the Hogans, the Criners' "cell phone kept changing. Their phone was broken, and they couldn't get calls. They used every excuse in the book."
The Hogans say the pictures had sun glares, faces were drowning in shadow and electrical cords were left in the frame.
"I have no pictures with [my wife's] family. She has none with my grandparents," said Ty. "The more you look at it, the more you start going, 'Geez. What a catastrophe.'"
The Hogans, the Milbrandts, the Hartleys and the Dorseys share a common frustration. All of them are angry at the Criners and their company.
But Delbert defends every one of the pictures and finds nothing wrong with them. He said he would research the issues with the four newlyweds.
The CBS 11 News investigation found a history of small claims judgments against the company in Denton and Kaufman Counties.
Picture Perfect Moment also has an unsatisfactory record with the Better Business Bureau because of unanswered complaints.
If you've had problems with Picture Perfect Moment,
click here to email us at KTVTNewsEyeTeam@ktvt.com or call us toll-free at 866.692.2711.
(CBS 11 News)
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