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AT&T Network Suffers Outage In Midwest, Southeast

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Jan 31, 2008 3:17 pm US/Central

AT&T Network Suffers Outage In Midwest, Southeast

Provider Investigates Cause Of E-mail, Wireless Outage

DALLAS (CBS) ―

Click to enlarge 1 of 1: AT&T offers 3G, or third-generation service, in most major metropolitan areas. (File)
CBS

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AT&T Inc. customers in the Midwest and Southeast with Web-enabled smart phones lost some service Thursday.

Customers could make voice calls but experienced trouble getting e-mail or connecting to the Internet with their smart phones or laptop computer connection cards, said AT&T spokesman Mark Siegel.

The outage on the company's 3G and Edge networks began about 5:30 a.m. CST, he said.

Siegel said technicians were working to resolve the problem, and San Antonio-based AT&T was apologizing to customers. He said the company didn't know how many customers were affected.

AT&T, the country's largest telecommunications holding company by revenue, offers 3G, or third-generation service, in most major metropolitan areas. That network provides Internet and e-mail access at higher speeds than the Edge network, which the company offers in areas where 3G is not available.

AT&T's service for mobile phone customers was known as Cingular before AT&T bought out the share held by BellSouth Corp.